Job Description

Job Description

Job Description

Service Fleet Coordinator- Loaner Desk

The Service Fleet Coordinator responds to the needs of our clients, sales managers, and service advisors. A friendly voice coupled with a “can do” attitude and a driven commitment to complete customer satisfaction are required skills to succeed in this role.

Job Duties but not limited to this list:

• Coordinator is a hands-on, highly responsive customer advocate.
• Listen to clients and immediately handle customer needs.
• Coordinator works in a TEAM culture, interacting frequently each day with service department personnel to ensure customer needs are met ASAP.
• Manage a fleet of loaners vehicles.
  1. Inspect for damage after each loaner is returned.
  2. Fuel
  3. Charging level up
  4. Cleanliness
• Maintain the Mileage for loaners – know when it’s time to retire vehicle from the fleet.
• Work with the sale manager when new fleet loaners are needed.
• Coordinator for service team
  1. Handle scheduling valets pick up appointments.
  2. Handle scheduling returning clients vehicles when done.
• Communicate directly with clients, service advisors, and team members to ensure smooth process from start to finish.
• Clearly stating expectations
• Engage customers with outbound phone, email chat and text communications.
• Outstanding verbal and written communications are required.
• Coordinator must be able to multitask very quickly and efficiently.
• Coordinator must be technologically inclined. Speed, accuracy, and attention to details are required skills.
• Other projects assigned by management.
• Help maintain a clean and organized work area /department.

Job Requirements: Must be 18 years of age or older with have a valid driver license in the state that you will work and a good driving record.

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