Job Description

Travelers Investigative Services provides industry-leading resources designed to detect and deter fraudulent claims. Leveraging advanced technology and analytics, we proactively identify risk and combat fraudulent practices at scale. As an SIU Specialized Investigator, you will lead complex, multi-claim investigations with regional and national impact—often involving potential litigation. This role requires deep investigative acumen, the ability to apply emerging technologies, including artificial intelligence and large language models, to uncover patterns, automate detection workflows, and enhance decision-making. Ideal candidates will have experience using AI tools, including prompt engineering, to extract insights, accelerate case development, and support data-driven strategies in major case investigations. Proactively analyzes highly technical information from multiple sources including leveraging the analytics team, explores new approaches and sources of information, and makes key decisions to drive cases to resolution with minimum oversight. Applies the techniques of critical thinking to prioritize and develop investigations that have complex allegations and/or significantly financial impact to multiple claims spanning across multiple lines of business and potentially across several states. Provides exceptional customer service to business partners by maintaining contact, providing information, conducting technical training, and identifying trends, through the life cycle of an investigation. Establishes and maintains liaison network with public officials, law enforcement officers and others to obtain assistance in conducting investigations. Serves as the subject matter expert, including conducting case presentations, to internal and external business partners. Applies rules of evidence; recognizes evidence and determines its value to specific claim, evidence collection and interpretation. Applies Local, State and Federal statutes to ensure investigations are carried out within the requirements of applicable law and local office expectations. Perform other duties as assigned. Bachelor's Degree preferred. Analytical and problem solving skills to use and interpret information and facts as well as apply critical techniques to investigative process. Influence and conflict management skills to deal with crisis situations. Excels at working independently, while making decisions to successfully pursue investigations through establishing significant facts while preserving material that leads to the resolution of the investigation. Working level knowledge of insurance and claim operations, Commercial Lines, Personal Lines, and Workers Compensation insurance products. A minimum of two years of investigative experience or a minimum of two years insurance claim or underwriting or legal related experience required.

By applying, you consent to your information being transmitted by Jooble to the Employer, as data controller, through the Employer’s data processor SonicJobs.
See travelers Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Job Tags

Similar Jobs