Job Description

Job Summary:

The Sales Support Specialist is responsible for providing high-level administrative support to the precision sales team. This role demands exceptional organizational skills, proficiency in both PC and Mac operating systems, and advanced computer skills to manage sales processes, and optimize internal and customer interactions. The candidate will act as a liaison between sales representatives, clients, European vendors, and other departments to ensure seamless operations.

Key Responsibilities:

Administrative Support:

• Manage calendars, schedule meetings, and coordinate travel arrangements for the sales team.
• Prepare and organize sales presentations, proposals, and reports.
• Ensure accurate documentation of pricing, sales contracts, and client communications.
• Maintain and update CRM systems with client and prospect data.

Technology and Software Expertise:

• Operate effectively on both PC and Mac platforms for both software and hardware.
• Use advanced skills in Microsoft Office (Excel, Word, PowerPoint) and macOS equivalents (Pages, Numbers, Keynote).
• Utilize cloud-based collaboration platforms like Teams, SharePoint, Dropbox, and OneDrive.

Sales Coordination:

• Process customer orders, ensuring accuracy and timely fulfillment.
• Track and manage leads, opportunities, and sales pipeline activities.
• Collaborate with marketing to support promotional campaigns and events.
• Prepare weekly and monthly sales performance reports for management.

Project Management:

• Organize and manage projects involving multiple departments to meet sales objectives.
• Implement new systems and processes to enhance efficiency and effectiveness.

Qualifications:

Education and Experience:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field preferred.
• Minimum of 3 years of experience in sales support or administrative roles.

Skills and Abilities:

• Advanced computer skills with strong proficiency in PC and macOS platforms.
• Experience with CRM systems (e.g., Salesforce, HubSpot, Dynamics) and analytics tools.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Technical Requirements:

• Proficiency in graphic design or presentation tools (e.g., Canva, Adobe Creative Suite) is a plus.
• Familiarity with sales automation and reporting tools is preferred.
• Competence in troubleshooting basic software issues.

Work Environment:

• Fast paced environment with multiple points of focus and frequently changing priorities.
• May require occasional travel to support sales events or trade shows.

Key Competencies:

• Team Collaboration: Ability to work effectively with cross-functional teams.
• Proactive Approach: Identifying areas for improvement and proposing solutions.
• Customer Focus: Dedicated to meeting the expectations and needs of internal and external clients.
• Technological Savvy: Staying updated on emerging tools and systems to enhance productivity.

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