Job Description

Sales Floor Associate

Do you enjoy making things happen behind the scenes and seeing your work flourish on stage? Well, being a Sales Floor Associate at JCPenney might be the position for you! Primary responsibilities include:

• Customer Service & Sales: Greets and assists customers in finding products and delivers outstanding customer service. Partners with other team members when additional support is needed. Actively listens to customer issues in a calm and agreeable manner to resolve problems.
• Truck / Restock & Inventory: Follows placement directions to effectively place set merchandise statements. Contributes to merchandise receipt and reverse logistics processes. Assists with the execution of inventory processes. Contributes to the Shoe on Display restocking process, including mismates and stockroom organization. Contributes to the restock program to identify replenishment opportunities.
• SET / Visual / Environment: Assists with the SET processes by planning floor moves, placing graphics, and executing visual detailing. Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale. Helps oversee and maintain all fitting room and sales floor recovery processes. Contributes to the execution of visual elements to support merchandising statements. Responsible for stockroom maintenance.
• Omnichannel: Assists with the jcp.com process including jcp.com orders and aged and undelivered orders/returns as needed. Contributes to Buy Online Pick Up In Store and Ship from Store processes as needed.
• General Operations: Contributes to Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities. Assists with the Defective process execution to ensure integrity of inventory and prevent shrink.

Performance standards include supporting company shrink and safety initiatives and consistently meeting established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance.

Core competencies and accomplishments include solving problems and making smart decisions that drive sales, profit or customer service; executing work efficiently and effectively; inspiring strong performance in yourself and others. Providing great customer service; cooperating and building positive, inclusive and respectful relationships; taking accountability for your actions and outcomes. Proactively finding ways to improve the customer experience; showing the confidence and courage to do whats right; taking action with energy and urgency.

Work experience: 1-2 years of retail experience.

What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise.

For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

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