Job Description

Job Summary

Under general direction the Sales Assistant will be tasked with assisting and supporting a Sales Team consisting of a Packaging Sales Representative, Sr Sales Assistant and two additional team members. This position interacts with key stake holders to carry out day to day follow up as it relates to the team as well as filling in for another team member during their absence when needed. This role also requires general administrative office activities, such as filing, copying/scanning, records maintenance, typing, word processing, spreadsheets, data collection and analysis, order processing, sourcing materials, heavy email correspondence, as well as direct contact with both customers and vendors.

DUTIES AND RESPONSIBILITIES

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned and are subject to change at any time due to reasonable accommodation or other reasons.

· Sales support: Support Sales Team that includes a Packaging Rep., Sr Sales Assistant, and two additional team members to ensure deadlines are being met with updates of open items needing to be followed up on as directed.

· Communicating with customers and other contacts both written and verbally in English/Spanish (a plus).

· Order Tracking/Status: Provide order status and backlog reports, track key customer activity, update Sales Team as needed and provide continual feedback as it relates to any task.

· Sourcing/Quoting: Research new products, request quotes and/or samples as directed.

· Develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and timely.

· Order processing: When either the Sr Sales Assistant or additional team members are absent process orders by inputting them into the ERP System, assist with answering customer calls/customer interface and taking customer orders.

· Data Collection/Analysis: With direction, collect, document, and present various reports that may be needed with the use of the ERP System, Microsoft Word, and Microsoft Excel.

· Liaison between sales and corporate administration, resolving problems and ensuring information to provide to necessary parties in an accurate and timely manner when tasked.

· Provides administrative support and assistance.

· Proactively identifies issues and works with Purchasing, Accounting Dept., and suppliers to resolve in a timely manner.

· Other duties as assigned

MINIMUM QUALIFICATIONS

· High School Diploma or GED required associate degree helpful, 4 years job administrative support experience minimum in customer service or sales support, purchasing exposure would be a plus as well.

· Excellent written and oral communication skills including an ability to communicate with the senior leadership team, customers, and internal/external stakeholders.

· Proficient in both written and spoken English/Spanish would be a plus as well.

· Proficient in MS 365 Office Suite (Excel, Word, PowerPoint) as well as Microsoft 365 email.

· ERP System and/or SAP program use would be a plus.

· Must be a positive team player who is accountable for initiating and monitoring projects through to completion in a challenging and fast paced ever changing environment; includes working with and being dependent upon a broad range and level of personnel.

· Flexibility under competing time requirements and changing deadlines. Excellent focus and a good sense of priorities. Ability to multi-task and juggle several assignments at one time.

· High energy, versatile, self-directed, with effective analytical and organizational skills.

· Packaging industry experiences beneficial.

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