Job Description
Job Details Job Location 8900 Mercedes-Benz of Gilbert - Gilbert, AZ
Position Type Full-Time/Part-Time
Education Level High School
Salary Range $16.50 - $17.00 Hourly
Travel Percentage None
Job Shift Any
Job Category Automotive
Description Join our team as a Service Porter at Alliance Dealer Solutions! Are you passionate about providing exceptional customer service and enjoy staying active? Alliance Dealer Solutions is hiring Service Porters for our automotive dealership partner, Mercedes-Benz of Gilbert. This role offers fantastic opportunities for advancement and promotion for customer service-minded individuals.
As a Service Porter, you play a crucial role in the service department, ensuring the smooth operation of the dealership. A Service Porter is a "Jack of all trades" and is essential for maintaining an efficient and organized service drive. Demonstrating friendliness, a willingness to help, and practicing safe driving techniques are key to excelling in this role.
Responsibilities - Vehicle Preparation: Once the greeter has greeted the customer, prep the vehicle immediately to ensure a smooth workflow.
- Vehicle Movement: Move vehicles as far to the front of the service drive as possible to maintain an organized and clutter-free area. Key control is paramount.
- Vehicle Relocation: Move service vehicles to their designated locations, such as detail, service lot, shop, or tinting area. Record the spot number and place the key in its proper location (never in your pockets).
- Vehicle Maintenance: Ensure all vehicles are well-maintained while in our care and practice safe driving techniques.
- Vehicle Delivery: When the customer arrives for pick-up, ensure the vehicle is clean, free of indicator lights, and the radio and climate controls are set appropriately.
- Other Duties as Assigned: Perform other tasks as required to ensure the smooth operation of the dealership.
Ways to Shine - Move with Urgency: Move quickly when not operating behind the wheel, and practice safe driving at all times.
- Safe Driving: Adhere to safe driving rules learned during safety huddles.
- Stay Present: Remain focused and attentive while operating customer cars.
- Ask for Help: Don't hesitate to seek assistance when needed.
- Learn and Adapt: Continuously seek to understand your site and its operations to become more efficient.
Skills - Customer Service Orientation: Demonstrates a friendly and helpful attitude toward customers, ensuring a positive service experience.
- Attention to Detail: Meticulously checks and maintains the quality and cleanliness of vehicles, ensuring no detail is overlooked.
- Reliability: Consistently shows up on time and performs duties responsibly, ensuring the smooth operation of the service drive.
- Physical Stamina: Capable of handling the physical demands of the job, including standing, walking, and lifting for extended periods.
- Safe Driving Skills: Practices safe and courteous driving techniques while moving and positioning vehicles.
- Adaptability: Quickly adjusts to changing situations and demonstrates flexibility in handling various tasks and responsibilities.
- Team Player: Collaborates effectively with colleagues and supports the team in achieving common goals.
- Professionalism: Maintains a neat and professional appearance and conducts oneself in a professional manner.
- Communication Skills: Effectively communicates with customers and team members, ensuring clear and concise information exchange.
- Problem-Solving Ability: Quickly identifies and resolves issues that may arise during the vehicle service process.
Qualifications Qualifications - High School Diploma or Equivalent: A high school diploma or GED is required.
- Valid Driver's License: Necessary for moving and positioning vehicles safely and legally.
- Age Requirement: 18 years or older.
- Previous Experience: Experience in a similar role can be advantageous but is not required.
Physical Requirements - Ability to stand, walk, and run for extended periods.
- Ability to lift up to 50 pounds.
- Ability to work outdoors in various weather conditions.
Benefits - Competitive salary with immediate earning potential.
- Health, dental, and vision insurance options available for full-time team members.
- Team member discounts and special offers on everyday products, services and experiences.
- Opportunities for career advancement and promotion.
- Guest services training, including professional interaction and communication techniques.
- Problem-solving skills development.
- Team-building focus, providing tools for future endeavors.
- Opportunity to work with your favorite car brands.
- Great earning potential with recognition for excellent performance.
- Gain new skills and work with great people in an energetic and growing company.
Alliance Dealer Solutions offers a comprehensive range of automotive services designed to help dealerships thrive and succeed. As a dynamic and rapidly growing company, we deeply value our team members and provide numerous opportunities for career advancement.
At Alliance Dealer Solutions, you can expect to work in a supportive and inclusive environment that prioritizes your professional development and celebrates your achievements. Our commitment to delivering exceptional customer service and innovative solutions makes us the ideal place to build a rewarding and fulfilling career in the automotive industry. Join us and become part of a team that is dedicated to excellence and continuous growth!
Alliance Service Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Job Tags
Hourly pay, Full time, Part time, Immediate start, Relocation, Shift work,