Job Description

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Achievement Centers for Children provided pay range

This range is provided by Achievement Centers for Children. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$57,600.00/yr - $86,400.00/yr

Position: Manager, Human Resources (Exempt)

Location: Westlake, Ohio Hybrid (3 days onsite, 2 days remote)

Schedule: Full time 40 hours per week

Department: Human Resources

Reports to: Chief Human Resources Officer (CHRO)

Compensation: $57,600 to $86,400 USD

About Achievement Centers for Children (ACC)

Achievement Centers for Children is a Cleveland area nonprofit that helps children and young adults with disabilities and their families achieve and thrive. We deliver therapy, education, recreation, and family support programs across Northeast Ohio. Our teams partner closely with schools, families, and community organizations to deliver practical support and meaningful outcomes. We value compassion, accountability, inclusion, collaboration, and excellence.

Role Summary

The Manager, Human Resources owns the day to day health of people operations and directly manages the Human Resources Coordinator. This role leads end to end payroll processing, benefits administration, employee relations, employee engagement, policy governance, and performance management. It also stewards HRIS and timekeeping data integrity and practical HR reporting.

This leader sets clear service levels for HR and payroll, builds simple controls and standard operating procedures, coaches managers on fair and timely performance practices, and resolves issues with speed and consistency.

What You Will Do

Benefits Administration

• Own plan administration for enrollments, life events, eligibility audits, billing reconciliation, and escalated employee support
• Manage broker and carrier tickets and service levels and keep benefits guides and FAQs current

Employee Relations and Engagement

• Receive and triage concerns, open and document investigations, conduct interviews, compile findings and recommendations, advise leaders on consistent actions, track themes, and close items on agreed timelines
• Own day to day employee engagement by running an engagement plan and staying close to the workplace pulse across programs and sites

HR Policies and Programs

• Support development, communication, and implementation of HR programs while ensuring consistent application of policies and practices
• Assess needs for work rule or policy changes and recommend updates
• Guide and train managers on handbook and policy interpretation, documentation, and corrective action standards

Payroll Processing

• Own end to end payroll processing for all employee groups in Paylocity, including regular and off cycle runs
• Partner with Finance on general ledger posting, reconciliations, and audit requests

Performance Management

• Partner with leaders to improve performance through coaching, counseling, and fair corrective action
• Partner with Manager, Learning & Development on annual and mid year performance processes including goals, training, accountability, completion, and calibration

Compliance Oversight

• Ensure compliance with applicable federal, state, and local requirements including EEO, ERISA, FMLA, ADA, wage and hour, compensation, benefits, and documentation
• Partner on DODD, ODJFS, and ODE requirements, maintain secure files, and respond to agency inquiries with the CHRO and Compliance Officer
• Identify opportunities to improve speed, quality, and employee experience
• Create and deliver practical HR solutions, measure impact, and standardize what works

Supervisory Responsibility

• Directly supervises 1 Human Resources Coordinator

Required Qualifications

Education

• Bachelors degree in Human Resources, Business, or related field required

Experience

• 5+ years of Human Resources experience with hands on ownership in at least three of the following: benefits administration, employee relations, employee engagement, policy management, performance management
• 3+ years of payroll processing experience required
• Experience in nonprofit, education, health, or social services environments preferred
• Experience managing or coaching an HR Coordinator or similar role
• Demonstrated experience conducting investigations and producing clear written findings with recommendations
• Proven record of building SOPs, checklists, and simple controls and meeting service levels

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Human Resources

Industries

Individual and Family Services and Non-profit Organizations

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