General Manager Ice Cream Manufacturing Plant (Eugene) Job at Carter Support Services, Eugene, OR

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  • Carter Support Services
  • Eugene, OR

Job Description

We are seeking a strategic, results-driven General Manager to lead all aspects of operations at our ice cream manufacturing facility. The ideal candidate will bring deep experience in frozen dessert production , combined with proven leadership across plant operations, quality, safety, and continuous improvement .

This role is accountable for ensuring the facility delivers on production goals, food safety standards, and cost targets while fostering a high-performing culture centered on quality, collaboration, and innovation.

Key Responsibilities

  • Lead and manage all functions within the ice cream manufacturing plant, including production, quality, maintenance, sanitation, and warehousing
  • Ensure full compliance with food safety regulations and certifications (FDA, USDA, HACCP, SQF, GMP)
  • Oversee production planning, batching, freezing, and packaging to meet volume, quality, and delivery targets
  • Drive operational excellence through KPI monitoring and improvement (OEE, yield, downtime, labor efficiency, waste)
  • Champion a culture of safety, accountability, and employee engagement across all departments
  • Hire, train, and develop plant leadership and hourly teams, ensuring alignment with company values and performance expectations
  • Implement Lean, Six Sigma, or TPM methodologies to improve throughput and reduce cost per unit
  • Collaborate cross-functionally with QA, R&D, Supply Chain, and Corporate Leadership to ensure alignment on product development, launches, and compliance
  • Manage plant budgets, capital investment projects, and long-term resource planning
  • Regularly report on performance metrics, staffing, and compliance to executive leadership

Qualifications

Education & Experience

  • Bachelors degree in Food Science, Engineering, Operations Management, or Business (Masters preferred)
  • 710 years of progressive leadership experience in food manufacturing, including 5+ years in ice cream or frozen dessert operations
  • Demonstrated success managing plant P&L, delivering operational KPIs, and leading cross-functional teams in a regulated environment

Skills & Knowledge

  • Deep technical understanding of ice cream manufacturing processes, including mix formulation, pasteurization, freezing, inclusion handling, and packaging
  • Expert knowledge of food safety systems and regulatory compliance requirements
  • Strong leadership and team development skills with a track record of building high-performance cultures
  • Proficiency in Lean Manufacturing and Continuous Improvement principles
  • Experience with ERP and MES systems; data-driven decision-making skills
  • Excellent interpersonal, communication, and problem-solving abilities

Preferred Certifications

  • HACCP Certified
  • SQF Practitioner or PCQI
  • Six Sigma or Lean Certification
  • OSHA Safety Certification

Working Conditions

  • Based on-site at a high-volume manufacturing facility with exposure to cold temperatures, noise, and food processing equipment
  • Must be available for on-call support and occasional weekend/night shift coverage based on operational needs

Why Join Us?

  • Lead operations at a modern, innovation-driven ice cream facility
  • Be a key driver of growth, quality, and sustainability in a fast-paced consumer goods company
  • Competitive compensation package including base salary, performance bonuses, and full benefits
  • Opportunities for executive-level growth and strategic leadership in a growing business

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Job Tags

Hourly pay, Full time, Night shift,

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