Job Description

Overview Deposit Operations Specialist at Grove Bank & Trust. Assists the department operations officer to ensure back office functions operate effectively, efficiently, and securely within established deadlines and service levels. Ensures adherence to applicable legal and regulatory guidelines, internal controls, policies and procedures. Performs other related duties as necessary. Responsibilities Process Debit Card and Zelle updates and maintenance requests; research and process adjustments for Debit Card and Zelle dispute requests in conformance to Regulation E requirements. Assist customers with research items escalated through the customer call center for debit cards and Zelle. Process all stop payment requests received through Deposit Operations. Scan all work related to debit card and stop payment requests through the Synergy product. Act as back-up for wire transfer specialist, including review and processing of online and branch-initiated wire requests and end-of-day balancing routines. Provide back-office operational support to branches; liaison between back office and front-line branch management to resolve complex account issues. Back-up for IRA operational function including reviewing daily IRA contributions and distributions and assisting front line personnel. Back-up for exception processing activities including non-post items, NSF / uncollected processing, and incoming/outgoing return exceptions. Back-up for the Fraud Officer in reviewing and processing Check and ACH disputes; daily review of SQN (On-Us Checks/Inclearing) and referrals to obtain authorization to pay or return items. Support CIF Specialist in review and gathering of backup materials involving CIF maintenance changes. Minimize bank risk and financial losses by ensuring adherence to internal control protocols, bank operating policies and procedures. Assist with departmental audits and regulatory examinations. Assist with special projects as required. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience A high school diploma or equivalent is required, along with a minimum of five years of experience in bank operations or a related banking environment. Possess extensive knowledge of financial institution operational procedures and be able to quickly learn and perform all functions within the Deposit Operations department to support cross-training and departmental coverage. Strong organizational and analytical skills with high attention to detail; ability to manage multiple priorities in a fast-paced, deadline-driven environment. Excellent communication and interpersonal skills; ability to collaborate across departments and with external clients. Working knowledge of Microsoft Word and Excel is required; ability to perform tasks competently; experience with Jack Henry platforms is strongly preferred. All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted. Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer - Veteran/Disability. Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing #J-18808-Ljbffr Grove Bank & Trust

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