Job Description

Benefits:

Simple IRA matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Donation matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Customer Service Representative – $23–$32/hr | North Oxford, MA | Office-Based Role with Full Benefits

Stop looking for a job and find your career. Join Lavallee Systems, a trusted plumbing, heating, and air conditioning company serving Central and Eastern Massachusetts. Our Customer Service Representatives earn $23–$32/hour with competitive benefits, paid training, and long-term career growth.

We’re looking for a detail-oriented, organized, and personable Customer Service Representative who thrives in a fast-paced environment. You’ll play a key role supporting the daily operations of our residential service, construction, and installation teams — ensuring every customer receives exceptional service from start to finish.

We offer more than a paycheck — we offer a workplace where you can grow, learn, and build a lasting career. At Lavallee Systems, our core focus is to be exceptional — as a company and as individuals.

Wage and Benefits Package

Hourly Rate: $23–$32 (based on experience)

Paid Sick and Vacation Time: Up to 4 weeks based on length of service

Paid Holidays: 7 annually

Yearly Bonus Program

Health and Dental Insurance: 50% company-paid

Term Life Insurance: 100% company-paid

Company-Matched Retirement Plan: 3% of earnings

Short-Term Disability, Long-Term Disability, Accident, and Vision Insurance Available

Paid Training and Professional Development

Responsibilities

Answer incoming calls promptly and professionally, following scripts to deliver a consistent, high-quality customer experience

Communicate clearly with dispatch and management to support smooth scheduling and job flow

Accurately enter and update customer information in ServiceTitan and internal systems

Schedule service, maintenance, and estimate appointments in coordination with technicians and customers

Conduct post-service follow-up calls to ensure satisfaction and resolve issues

Make outbound calls for reminders, follow-ups, and unscheduled estimates

Support the Dispatch Service Representative (DSR) as needed with booking remodeling and install appointments

Participate in ongoing training to strengthen your knowledge of HVAC and plumbing services

Handle customer complaints professionally and escalate when necessary

Collaborate across departments to ensure a positive, solutions-oriented work environment

Knowledge & Abilities

Ability to work under pressure and make timely, independent decisions

Understanding of HVAC/plumbing systems, residential remodeling, or construction processes

Familiarity with construction terminology and workflow

Proficiency in Microsoft Office Suite, Google Workspace, and Dropbox

Ability to focus on computer-based tasks for extended periods

Skills & Qualifications

High school diploma required; college degree preferred

Experience using ServiceTitan (strongly preferred) or similar dispatching software

Prior experience in HVAC, plumbing, or mechanical service environment a plus

Excellent written and verbal communication skills

Strong customer service mindset and professional phone etiquette

Dependable, punctual, and organized with a solid work ethic

About Lavallee Systems

Lavallee Systems is a family-owned and operated plumbing, heating, air conditioning, and water filtration company with over 30 years of trusted service. We’ve built our reputation on craftsmanship, professionalism, and helping clients make informed decisions about their systems.

If you’re ready to build a lasting plumbing career with a respected company that invests in its people — we want you on our team.

Apply now through Indeed.

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