Job Description

Job Description

Bring your expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgment to solve real-world challenges that impact our company, customers, and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo, and striving to be best-in-class. The Consumer and Community Banking Escalations Team is dedicated to investigating escalations related to Know Your Customer and Anti-Money Laundering risks posed by customers.

 

As a Case Officer within the Consumer and Community Banking team, you will play a critical role in identifying, assessing, and mitigating risk to the firm by leading complex investigations, providing expert guidance, and ensuring thorough documentation and rationale for all decisions. You will promote continuous improvement in processes and controls, while maintaining flexible adaptability to shifting priorities.

Job Responsibilities

• Lead the review and resolution of highly complex escalations, determining relationship outcomes based on advanced AML/KYC risk analysis.
• Oversee and prioritize your case queue, ensuring consistent adherence to SLA’s, regulatory requirements, and internal standards.
• Achieve and exceed production goals while maintaining exceptional quality and accuracy in all work products.
• Make strategic recommendations on assigned tasks and drive implementation of process improvements across the department with minimal management oversight.
• Manage and execute project tasks, ensuring high standards of quality, timeliness, and impact on business objectives.
• Proactively maintain expert-level knowledge of regulatory and role-specific requirements, and champion the application of best practices and control standards across all assigned work.
• Exercise independent judgment in decision-making for complex and ambiguous situations, escalating only the most critical issues to management.
• Mentor and provide guidance to junior team members, fostering a culture of collaboration, knowledge sharing, and continuous development.

Required Qualifications, Capabilities, and Skills:

• Extensive experience in the financial services industry, with a strong background in controls, audit, quality assurance, operational risk management, or AML/KYC; or equivalent subject matter expertise in a relevant business function/operation.
• Advanced problem solving, critical thinking, and analytical skills, with a proven ability to resolve complex issues.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with demonstrated ability to leverage these tools for analysis and reporting.
• Deep business acumen and comprehensive understanding of relevant regulations and their impact on business operations.
• Exceptional written and verbal communication skills, with the ability to present complex findings and recommendations in a clear, actionable manner to diverse audiences.
• Strong interpersonal, networking, and relationship-building skills, with a track record of effective collaboration across teams and functions.
• Demonstrated ability to work autonomously, manage shifting and competing priorities, and deliver results in a fast-paced, high-pressure environment.
• High level of independent decision-making and sound judgment in complex scenarios.

Preferred Qualifications, Capabilities, and Skills:

• Advanced experience with JPMC internal systems and proficiency in multi-system processing and utilization.
• Prior experience mentoring or training team members, and driving process improvements within a risk or compliance function.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Job Tags

Work at office, Flexible hours, Shift work,

Similar Jobs