Employment Type: Full-Time
Schedule: 12:00 MN – 9:00 AM EST
Industry: Property Management
Overview:
We are looking for a highly organized and bilingual (French & English) Customer Support Representative to assist a client in the property management industry. This role is responsible for providing after-hours support to guests, coordinating with internal teams, and ensuring a smooth guest experience from booking to check-in.
Key Responsibilities:
1\. Guest Communication
* Respond promptly and professionally to after-hours guest inquiries via live chat, SMS, email, and phone.
* Address booking concerns, urgent issues, and special requests with empathy and accuracy.
2\. Coordination
* Dispatch maintenance and housekeeping teams for urgent matters (e.g., lockouts, emergency repairs).
* Follow up to ensure all issues are resolved in a timely manner.
3\. Reservation Support
* Process guest payments and verify identification or other required details.
* Manage check-in workflows and ensure all pre-arrival steps are completed.
Tools and Software You'll Use:
* Microsoft Excel – For maintaining trackers and logs.
* Cloudbeds – Reservation and booking management.
* Ikea – Guest journey and experience management.
* MaintainX – Maintenance ticketing and dispatch system.
Language & Communication Requirements:
* Reading/Comprehension: Able to understand complex guest concerns and internal procedures.
* Written: Must write clear, professional responses for email and chat support.
* Speaking: Fluent in English and French with a neutral accent; confident phone presence for handling coordination tasks.
Qualifications:
* Proven customer support experience, ideally in hospitality or property management.
* Proficiency in French and English (spoken and written).
* Strong multitasking and problem-solving skills.
...Job Description Job Description Job Position: Special Education Teachers (CI Endorsement) Location: Flint, MI 48507 Pay Rate: Starting at $45/hour Description: Birch Agency is currently hiring passionate and qualified Special Education Teachers for the...
...Title: Principal System Engineer/Program Portfolio Manager Belong. Connect. Grow. with KBR! KBRs National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities...
...LVN at Care Options for Kids summary: Licensed Vocational Nurses (LVNs) provide pediatric home health care by administering medication, performing physician-ordered treatments, and supporting children with specialized medical needs such as feeding tubes and ventilation...
...About Zero Doubt Club: Zero Doubt Club is a leading provider of corporate wellness solutions designed to address rising employee health issues, stress, and healthcare costs in the post-pandemic era. Our inclusive, results-driven program integrates state-of-the-art software...
...Get home daily and work with a professional team! Drive a new model International LT automatics. Hiring Area: El Paso, TX (driver must live within 50 miles of El Paso) Job details: Pay : $14/hr weekly pay every Friday Schedule : Friday to Monday Shift...